Return & Refund Policy

Last updated: 08/01/2026

At EdisonKart, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which products may be returned, replaced, or refunded.

By placing an order on EdisonKart, you agree to the terms mentioned below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged or defective upon delivery

  • The wrong product was delivered

  • The product is missing parts or accessories

Return requests must be raised within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products due to customer misuse

  • Items without original packaging, tags, or accessories

  • Personal care items, hygiene products, or consumables

  • Products marked as “Non-Returnable” on the product page

  • Digital products or downloadable content

3. Return Process

To initiate a return:

  1. Contact EdisonKart Support via chat or email

  2. Provide your order ID, product details, and reason for return

  3. Our team will review and approve the request

  4. Once approved, pickup or return instructions will be shared

Products must be returned in original condition and packaging.

4. Return Pickup & Shipping

  • Reverse pickup will be arranged where available

  • If reverse pickup is not available, customers may need to ship the product to our return address

  • Return shipping charges may apply unless the return is due to our error

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–14 working days

  • Refunds will be credited to the original payment method

  • Shipping charges are non-refundable unless the return is due to damage or incorrect delivery

6. Replacement Policy

  • Replacements are subject to product availability

  • If replacement is unavailable, a refund will be initiated

  • Replacement processing time may vary based on stock and location

7. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation is not allowed

  • Refunds for cancelled orders will be processed within 5–10 working days

8. Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank or payment provider

  • Contact EdisonKart Support with your order details

  • Processing time may vary depending on banks and payment gateways

9. Fraud Prevention

EdisonKart reserves the right to:

  • Reject return or refund requests if misuse or fraud is suspected

  • Block accounts with repeated false claims or policy abuse

10. Policy Updates

EdisonKart reserves the right to update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any return or refund related queries, please contact:

EdisonKart Support
📧 Email: support@edisonkart.in
💬 Support Chat: Available on website